- DELIVERY TIME:
EU: 2-7 Business day
UK : 2-5 Business Day
US: 3-7 Business Day
INTERNATIONAL: 4-15 Business Day
Once your parcel has been dispatched from us, our courier will get this to you as fast as possible. If severe weather conditions hit, this can effect delivery time frames. As stated on our delivery page, all time frames are estimations only. We understand our customers want their parcels as fast as possible and we will do all we can to make this happen.
- ORDER'S PREPARATION:
All orders made before 9:00 am (CEST/FRANCE) Monday to Friday, are Picked, Packed, and Shipped off the same day. All orders made on weekends, will be fulfilled the following business day. Please allow up to 72H during sales periods.
- CUSTOM TAXES:
All Luxy Empire orders are shipped directly from the FR, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching your destination country.You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required.Luxy Empire has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.
- TRACKING NUMBER:
Our courier will send you your tracking code via text/email on the morning of your delivery. This will give you a one hour time slot allocated for your delivery to be made.
- RETURN POLICY:
All items must be returned within 14 days from receiving your order.
We do not offer refunds for change of mind or incorrect sizing.
Customers who have received product/s with a manufacturing fault or incorrectly are entitled to a full refund.
You will receive your refund in the original form of payment.
It is the customer’s responsibility to pay all freight charges to return the item.
Unfortunately, we do not refund original shipping charges.
- CONDITION OF RETURN:
Please take care when trying on any products.
All Garment/s Must be returned: Unworn & unwashed, With all original tags still attached, In all product/s correct & original packaging, No smell of perfume, deodorant or washing powder.
- WHAT CANNOT BE RETURNED:
All SALE Items CANNOT be returned (Excluding full priced items purchased using a discount code). For safety & hygiene purposes, the following categories can not be returned: Accessories, Lingerie, Swimwear.
Please note, all Items that do not comply with our Returns Policy will be Returned to Sender.
- HOW DO I MAKE RETURN ?:
Please before all return you must contact us by email at firstname.lastname@example.org.
In your order there is returns indications, if you have any question don't hesitate to contact us !
- FAULTY ITEM & RETURN:
The Luxy Empire Packing team does a thorough inspection of all goods before they are shipped to our customers.We aim to provide our customers with products of the highest standard and quality.If you unfortunately receive an item with a manufacturing fault, the Luxy Empire Customer Care team will help resolve the problem as fast as possible!Please help us speed up the returns process by providing a photo or two showing the defect/ fault, when contacting us below. We look forward to assisting you!
- RETURN TIME:
The Luxy Empire Returns Team aims to process your return as quickly as possible! It may take 3-5 business days for your return to be processed after it reaches our Returns warehouse.