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CONTACT 

  • HOW DO I CONTACT CUSTOMER CARE?
  • HOW LONG DOES IT TAKE FOR YOU TO REPLY TO MY EMAIL?

It is very easy ! We have contact page in menu below. If you have any question about your returns or exchange please contact us by this adress: 

returns@luxyempire.com


For all contact for career contact us by this adress:

jobs@luxyempire.com

Luxy Empire team strive to respond to all customer Emails as quick as possible! Please allow up to 24 hours for a response. This timeframe may be extended due to sale periods. Please note, re-sending emails will unfortunately not result in a quicker response. 

We can answer you on business days: Monday-Friday : 9am-8 pm & Saturday : 9am-2pm

PAYMENT

  • WHAT PAYMENT METHODS  DO YOU ACCEPT ?

Luxy Empire are constantly extending payment methods for your convenience. We currently accept: 

 - PayPal 

- Visa 

- MasterCard 

- Bank Deposit (take up to 3 - 5 business days  to clear)


Your information is safe and secure. Every time you visit, we do not store any credit card information. If you need any further information, be sure to contact us below.

ORDER 

  • WILL I RECEIVE A CONFIRMATION EMAIL  ?
  • CAN I CHANGE THE SHIPPING ADDRESS OF MY ORDER ?
  • CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

Yes of course ! You will receive an Email confirmation after purchasing your order, to confirm we have received your order successfully.If for some reason, you did not receive a confirmation email, please:Check your Promotional, Spam & Junk folder of your email inbox as it may have automatically filtered through.Contact our Customer Care team below to forward this Email to you again.

If you have mistakenly checked out with an incorrect address, please Contact us below urgently. Please ensure you include your New/ Correct Shipping Address so we can update your shipping address promptly & complete your order with no delays. We are generally able to change the shipping address, unless the order has already been shipped.

Unfortunately orders can not be altered or canceled once they have been placed. If you have realized any information is incorrect on your order please contact us immediately however, we can't guarantee any changes can be made.


SHIPPING

  • HOW LONG TILL I RECEIVE MY ORDER ? 
  • WHEN WILL MY ORDER BE SHIPPED ? 
  • DO I WILL PAY CUSTOM/IMPORT TAX ?
  • HOW CAN I TRACK MY ORDER ? 

Please check this list below to inform you on delivery time: 

EUROPE: 2 - 7 Days

UK: 2-5 Days

US: 5 -7 Days

INTERNATIONAL: 5-14 Days


Once your parcel has been dispatched from us, our courier will get this to you as fast as possible. If severe weather conditions hit, this can effect delivery time frames. As stated on our delivery page, all time frames are estimations only. We understand our customers want their parcels as fast as possible and we will do all we can to make this happen. 

All orders made before 9:00 am (CEST/FRANCE) Monday to Friday, are Picked, Packed, and Shipped off the same day. All orders made on weekends, will be fulfilled the following business day. Please allow up to 72H during sales periods. 

All Luxy Empire orders are shipped directly from the FR, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching your destination country.You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required.Luxy Empire has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

Yes! Our courier will send you your tracking code via text/email on the morning of your delivery. This will give you a one hour time slot allocated for your delivery to be made.

RETURNS & REFUNDS

  • WHAT IS YOUR RETURN POLICY ? 
  • HOW DO I MAKE RETURN ?
  • HOW DO I RETURN A FAULTY ITEM?
  • HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

RETURN POLICY: 

 - All items must be returned within 14 days from receiving your order.

 - We do not offer refunds for change of mind or incorrect sizing 

- Customers who have received product/s with a manufacturing fault or incorrectly are entitled to a full refund. 

- You will receive your refund in the original form of payment.

 - It is the customer’s responsibility to pay all freight charges to return the item.

 - Unfortunately, we do not refund original shipping charges. 


CONDITION OF RETURN: 

- Please take care when trying on any products

- All Garment/s Must be returned: Unworn & unwashed, With all original tags still attached, In all product/s correct & original packaging, No smell of perfume, deodorant or washing powder.


 WHAT CANNOT BE RETURNED: All SALE Items CANNOT be returned (Excluding full priced items purchased using a discount code). For safety & hygiene purposes, the following categories can not be returned: Accessories, Lingerie, Swimwear.Please note, all Items that do not comply with our Returns Policy will be Returned to Sender.To view all our Returns Information, Please check menu below.

Please before return order check our Returns Policy (menu below). Before all return you must contact us by email at returns@luxyempire.com. 

In your order there is returns indications, if you have any question don't hesitate to contact us !

The Luxy Empire Packing team does a thorough inspection of all goods before they are shipped to our customers. 

We aim to provide our customers with products of the highest standard and quality.If you unfortunately receive an item with a manufacturing fault, the Luxy Empire Customer Care team will help resolve the problem as fast as possible! 

Please help us speed up the returns process by providing a photo or two showing the defect/ fault, when contacting us below. We look forward to assisting you!

The Luxy Empire Returns Team aims to process your return as quickly as possible! It may take 3-5 business days for your return to be processed after it reaches our Returns warehouse.

OTHER

  • DO YOU HAS A PHYSICAL STORE ?
  • HOW CAN I MODEL FOR YOUR BRAND ?
  • I WANT COLLAB WITH US. HOW CAN I DO ? 

Luxy Empire is an Online Store, which means you can shop with us 24/7 at your own convenience from any country around the world! We know you are a busy gal on the go, reasoning why we strive to make Shopping with us, as easy as possible!

We are not always seeking new models, however, if an opportunity does open up… You can now be one of the first to find out! Create an account and Join Luxy Empire club to find out about our new model openings!

We’re always on the hunt for new bloggers to work with. Please keep in mind the high volume of queries we receive from bloggers, meaning that we will only be in contact if there is an opportunity to collaborate with you. Please let us know your Social Media Account Names, Following, Country, & Idea of collaborating, etc. Looking forward to collaborating! For all inquiries contact us at bloggers@luxyempire.com